Delete your PicToPC account
You can request deletion of your PicToPC account and its associated data without installing the app or signing in. PicToPC is operated by CONTINUE TECHNOLOGY LIMITED.
Send a deletion request
Email [email protected] from the address registered to your PicToPC account, with the subject “Delete my PicToPC account”. If you cannot access that email address, contact support for help verifying ownership. Never send your password.
Support will verify ownership before deleting anything and confirm when your request is complete. This is a manual support request; opening the email link does not delete your account or send an email automatically.
Email an account-deletion requestWhat the request covers
Request removal of your PicToPC profile, uploaded photos, batches, item details, saved preferences and team access relationships. Tell support if you also want your iOS waiting-list entry removed. If you are a staff member, removing your access does not delete photos owned by your employer.
Download anything you want to keep first. Deletion cannot be undone. Photos you have already downloaded or transferred to a marketplace are separate copies. To remove private copies on your phone, clear PicToPC’s app storage or uninstall it; this also removes any photos not yet synced.
Subscriptions and retained records
If you have an active subscription, mention it in your request so support can help cancel future billing. Records required for accounting, fraud prevention or legal obligations may need to be retained. Support will explain any retained records and their retention period when handling your request. Service-provider backups follow their separate retention schedules, as described in our privacy policy.
If the same sign-in is used for another Continue Technology service, tell support so your PicToPC request can be handled without removing access to that separate service.